FAQs — Charmelle Chateau (Weddings/Events + Decor)

1. What is Charmelle Chateau?

Charmelle Chateau is a luxury weddings, events, and decor brand delivering a concierge-level experience from planning to execution.

 2. What types of events do you offer services for?

Weddings, engagement parties, bridal showers, birthdays, anniversaries, corporate events, and curated luxury celebrations.

 3.Do you offer full planning or partial planning?

Yes. We offer planning support based on your needs—full-service planning, partial planning, and coordination options (availability varies).

 4. Do you offer decor-only services?

Yes. If you already have a planner/coordinator, we can provide design and decor services separately.

 5. What areas do you serve?

We primarily serve Texas (Houston + surrounding areas, Austin, Dallas, and San Antonio). Travel may be available depending on the project.

 6. How do I get started?

Submit an inquiry with your event date, location, estimated guest count, and vision. We’ll follow up with next steps.

 7. How far in advance should I book?

The sooner the better—prime dates book quickly, especially during peak wedding and holiday seasons.

 8. Do you offer consultations?

Yes—by appointment. Consultation availability and any applicable fees vary by service.

 9.How is pricing determined?

Pricing depends on scope, timeline, location, guest count, and design complexity. We provide a quote/proposal after reviewing your inquiry.

 10. Do you offer packages?

We offer curated options and can also create a custom proposal based on your vision and priorities.

 11. Can you work with my venue and vendors?

Absolutely. We can collaborate with your venue and preferred vendors, or recommend trusted partners.

 12. Do you provide day-of coordination?

If included in your service, we manage timelines, vendor communication, and on-site execution so you can fully enjoy your day.

 13. What is your refund policy?

All payments and retainers are non-refundable. If you need to reschedule, we’ll review options based on availability and policy timelines.

 14. What if I need changes close to the event date?

Major changes may require additional fees and are subject to vendor availability and production timelines.

 15. How do I stay in the loop if I’m not booking services?

Share your best email and/or phone number so we can send exclusive updates, event announcements, and timely notifications. This is not a commitment to purchase services, and you can opt out anytime.